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Dave_Erho
Community Beginner
Dave_Erho
Community Beginner
Activity
‎Dec 08, 2017
02:44 PM
Thanks. I have reported it. LiveCycle may be the problem, but the original form was created in LiveCycle too and we never had an issue with the feature before the most recent updates. D
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‎Dec 08, 2017
02:24 PM
@try67 I just sent you a message with a link to a sample pdf of the issue. It's not an issue with our file, it's an issue with using tooltip. It has behaved fine until the recent updates. Thanks, D
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‎Dec 08, 2017
10:59 AM
Hello, I have a form that contains a field with a rather large tooltip- over 20 lines of text. The tooltip worked properly through the 8/2/17 Adobe Reader DC update. However, since all the updates after that, only about half of the tooltip text appears. Does anyone have a fix? It actually appears just fine in Acrobat Pro DC, but most of the form users only have Reader. Thanks, Dave
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‎Nov 29, 2017
09:59 AM
Thank you. This update fixes my issue with Reader. As I understood from your email, an update for my version of Acrobat Pro DC will be coming in the next couple of days. Regards, David Erho
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‎Nov 28, 2017
11:27 AM
Hello Anand Sri, I know you already received my email, so I'll await your findings on the files. I wanted to mention that I did try the Help>Repair Installation on both Acrobat and Reader and continued to have the issue. David
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‎Nov 28, 2017
08:44 AM
Hello Anand AnandSri, I did see those two KB articles yesterday. However, I do not believe that the issues there are what is causing the problem. The documents were created with livecycle. I did not recently install a new version of Acrobat Pro or Reader. The files worked perfectly fine a week ago. The file type is pdf. Also, I looked at the header for one of the files and there were no extraneous bytes before the %pdf header as far as I could tell. I had this issue for four different forms that I created. However, 10+ others created the same way still work correctly. None of the files are ever opened, edited and saved through anything other than Adobe Acrobat Pro or Adobe Reader. Could this at all be related to the recent continuous update released on November 14th? Thanks, David
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‎Nov 27, 2017
01:17 PM
Hello, I have a filled-in dynamic pdf that is saved to my hard drive. It was initially saved with information several months ago. I was able to open and edit the form 7 days ago. Today, I tried to open the same form and it gave me an error that said "There was an error opening this document. The file is damaged and could not be repaired." It happens in both Reader and Adobe Acrobat Pro Why would this happen all of a sudden? It doesn't happen for files of other dynamic pdf forms. I'm using Windows 8.1 Pro Thanks
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